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Frequently asked questions

If there's anything else you're curious about, don't hesitate to ask - we're highly knowledgeable about all things electrics related!

Conduction of electricity between two panels

Pricing and Payments

Do you charge a call out fee?

Rest assured, we do not charge a call-out fee. We believe in transparency and simplicity, which is why we only charge an hourly rate, with a minimum requirement of just one hour.

Do you provide free quotes?

Absolutely! We offer complimentary quotes, and if you decide not to proceed with our services, there will be no charge.

What if I call you and you're unable to fix the issue? Will I still be charged?

Rest assured, we take pride in our 100% success rate. In the rare event that we cannot repair the fault, we will make sure to get your essential services back online before we leave, and there will be no charge for our visit. Your satisfaction and peace of mind are our top priorities.

Do you accept card payments?

Certainly. You can pay by card, or if you prefer, we also accept online payments via bank transfer or directly from our invoice using the secure 'Stripe' platform.

Qualifications and Coverage

Are you fully qualified?

Yes, we are trained to Level 3, which is the highest standard for an electrician. Electricians On Call is accredited by NAPIT membership number 28287.

What locations do you cover?

We cover all areas within the north and west circular roads, but can always stretch.

What is an EICR?

An EICR (Electrical Installation Condition Report) is a detailed report that assesses the condition of an electrical installation and identifies any potential safety hazards. It is required by law in the UK for landlords to have an EICR done on their rental properties every 5 years, and it is also recommended for home owners to have an EICR done every 10 years.

How often do I need an EICR on my rental property?

As per legal requirements, if you own a house in multiple occupation or a rental property, you are obliged to obtain an EICR every five years. Additionally, it's necessary to arrange an EICR when there's a change of tenancy.

Do you belong to any trade associations?

EOC is a member of NAPIT. NAPIT is a membership scheme which enables electricians to become recognised as a ‘competent person’. In the electrical services industry, demonstrating compliance and competence is integral to being able to lawfully operate. Electricians On Call is accredited by NAPIT membership number 28287.

Services and Safety

Can I live at home while a rewire is carried out in my house?

Technically, there are no restrictions preventing you from doing so. However, it's important to note that a rewiring project can be highly disruptive, generating significant amounts of dust and a general mess typical of construction work. In certain cases, it may be feasible to separate and seal off a designated "living area" within the property while work progresses in other areas. However, as a general recommendation, it is often advisable to consider temporarily residing elsewhere to ensure efficient progress of the rewiring process.

Do I need to upgrade my fuse box?

You may need to upgrade your fusebox (also known as a consumer unit) for several reasons, including:

Age - If your fusebox is more than 30 years old, it may not be able to handle the electrical demands of your home, and may be at risk of failure or fire.

Type - If your fusebox is the old-fashioned type with rewirable fuses, it may not provide adequate protection for your home, and may not meet current safety standards.

Number of circuits - If your home has been extended or has had additional electrical circuits added, your fusebox may not be able to handle the increased load, and may need to be upgraded to a larger unit.

Safety - If your fusebox is damaged, corroded, or showing signs of wear and tear, it may need to be replaced to ensure the safety of your home and family.

Building regulations - If you are planning a renovation or remodel that involves electrical work, you may be required by Building Regulations to upgrade your fusebox to meet current safety standards.

Are there different Health & Safety Standards, depending on whether it’s a commercial job or a domestic job?

The Health and Safety Executive (HSE) sets guidelines for electrical safety in the workplace, which apply to commercial and industrial settings. However, all electrical installations must comply with BS7671, the wiring regulations.

I received an electric shock from my light switch, should I be worried?

In many cases, a minor shock occurs when individuals come into contact with a metal light switch or appliance due to the discharge of static electricity accumulated on their bodies. This typically happens when touching an earthed metal surface, such as the facade of a light switch, a metal kettle, or a kitchen sink. However, if the shock is significant, it is crucial to prioritize your safety. Please turn off your electricity immediately and contact us for immediate assistance.

When it comes to electrics, can I handle simple tasks on my own or should I always seek the expertise of a qualified electrician?

With the exception of changing light bulbs, it is strongly recommended that you refrain from attempting any electrical work unless you hold the qualifications and expertise of a professional electrician. Your safety and the proper functioning of your electrical system are paramount, and entrusting such tasks to a qualified electrician ensures that they are handled with the necessary knowledge and skills.

I've recently purchased an older property. Should I consider having a rewire conducted?

When purchasing a property, it is recommended that you request to review a valid EICR (Electrical Installation Condition Report). This report will provide valuable insights into the condition of the electrical installation and help determine whether a rewire is required. By examining the EICR, you can make an informed decision regarding the necessity of a rewire for your newly acquired property.

Do you have public liability insurance?

Absolutely! We have comprehensive public liability insurance coverage up to £2 million. This ensures that you are protected and gives you peace of mind when it comes to any potential liabilities during our services.

How do we handle tenant notifications for our visits?

To ensure a smooth and convenient process for you, we take the initiative to directly coordinate with your tenants. Our team will liaise with them to arrange a visit at a time that best suits their schedule. This proactive approach not only saves you valuable time but also ensures that the visit is arranged in a manner that respects the needs and preferences of your tenants.

Does your work include a guarantee?

Yes. All our services are backed by a comprehensive six-year guarantee, offered under the NAPIT scheme. This means that you can have complete peace of mind, knowing that our work is covered and any potential issues will be promptly addressed within the specified guarantee period. Your satisfaction and confidence in our services are of utmost importance to us.

How do we ensure the fastest response times in London?

To expedite our service, we utilise motorcycles for transportation, enabling us to efficiently navigate through London's congestion, access narrower streets and greater parking availability to promptly reach our clients. This agile mode of transport allows us to minimise delays and provide swift assistance when you need it most.

How do you carry a ladder on a motorcycle?

At EOC, we occasionally undertake tasks that involve working at heights, such as installing pendant lights. To ensure the safety of our team members, we utilise telescopic ladders that can be securely fixed to our motorcycle racks. This allows us to conveniently transport the ladders to our work locations whenever they're required.

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Call Now 020 7416 6644 • 24/7 & Emergencies
24/7 & Emergencies
Call Now 020 7416 6644
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